Due to the handmade and made-to-order nature of our products, all sales are final.

We do not accept returns, refunds, or exchanges unless an item arrives damaged or defective.

Each piece is carefully handcrafted and made especially for you. Variations in texture, color, and natural materials are part of the unique charm of our work and are not considered defects.

If your item arrives damaged or you believe there is an issue with your order, please contact us within 48 hours of delivery with photos and a description of the problem.

We’ll be happy to work with you to find a resolution.

We appreciate your understanding and support of small, independent handmade craftsmanship.

Welcome to www.themossbowlco.com (the “Site”), operated by The Moss Bowl Co. Throughout the site, the terms “we”, “us” and “our” refer to The Moss Bowl Co. The Moss Bowl Co. offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your country, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction.

2. Products & Services

All products are handmade and made-to-order. Due to the nature of handcrafted goods, slight variations in color, texture, or form are expected and are not considered defects.

We reserve the right to refuse service to anyone for any reason at any time.

3. Pricing & Availability

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any product or service without notice.

We are not liable for any price changes, discontinuation, or product unavailability.

4. Shipping & Delivery

We aim to dispatch made-to-order items within the timeframe specified on each product page. Delivery times may vary depending on location and courier service. The Moss Bowl Co. is not responsible for shipping delays once an item has been dispatched.

5. Returns & Refunds

Due to the custom and handmade nature of our products, we do not accept returns, refunds, or exchanges, except in cases where the item is received damaged or defective.
To request a replacement for a damaged item, you must contact us within 48 hours of delivery with photo evidence.

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and product designs, is the property of The Moss Bowl Co. and is protected by copyright and trademark laws.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service or product designs without express written permission by us.

7. Third-Party Links

Certain content or products available may include materials from third parties. We are not responsible for examining or evaluating their content or accuracy and do not warrant any third-party materials or websites.

8. User Comments, Feedback & Submissions

If you send us any creative ideas, suggestions, or materials (with or without request), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and otherwise use any comments or submissions.

9. Prohibited Uses

You may not use the site or its content:

• For any unlawful purpose
• To solicit others to perform or participate in unlawful acts
• To violate any laws, rules, or regulations
• To infringe upon our intellectual property rights
• To transmit any malicious code, malware, or viruses

We reserve the right to terminate your use of the service for violating any of the prohibited uses.

10. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
Our products are provided “as is” without any representation or warranties of any kind, either expressed or implied.

To the fullest extent permitted by law, The Moss Bowl Co. shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of any of our products or services.

11. Indemnification

You agree to indemnify, defend, and hold harmless The Moss Bowl Co. and our partners, suppliers, affiliates, and employees, harmless from any claim or demand, including reasonable legal fees, arising from your breach of these Terms.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.

13. Changes to Terms

We reserve the right to update or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of the website constitutes acceptance of those changes.

14. Contact Information

If you have any questions about these Terms of Service, please contact us at:
📧 hello@abihanah.com

We’re proud to offer trade and wholesale options for businesses, designers, and retailers who are looking to bring the beauty of preserved nature into their spaces.

Whether you're sourcing for a commercial project, curating a retail collection, or styling a hospitality space, we’re happy to accommodate trade and bulk orders.

If you’re interested in stocking our moss bowls or collaborating on a custom piece, please get in touch, we’d love to hear more about your project.

For all trade and wholesale enquiries, email us at hello@abihanah.com or fill out our contact form, and we’ll get back to you with more information, including our trade price list and lead times.